Office & Email Upgrade Timing

The Office 2016 and Office 365 email upgrades will be rolled out floor by floor starting May 1st 2017. In addition to your department's next day support time you can also email helpdesk@urban.org or call x5530 at any time in business hours with questions.

Overview and Timing of upgrade and support activities

What When
All Staff upgrade announcement Sent April 13, 2017
Group “on deck” receives email about their upgrade (timing, process & support) Starting April 19, 2017
Office 2016 Previews
Drop in sessions in the IT Open Space
          
Weekly – Wednesdays & Thursdays
10 a.m.-1 p.m.
April 26 & 27
May 3 & 4
May 10 & 11
Phase 1: Installation of Office 2016 on user computers begins for first group Starting May 1
Phase 1: Next day support
Walk up support on your department’s floor
Starting May 2
Office 2016 upgrade  (IBP, TPC, HR, CGP) Monday, May 1, 9 p.m.
Next day support
Walk up support in the IT Open Space
Tuesday, May 2, 10am-1pm
Office 2016 upgrade  (HPC, PAG) Wednesday, May 3, 9 p.m.
Next day support
Walk up support in Cubicle 6314A (across from 6A)
Thursday, May 4, 10am-1pm
Office 2016 upgrade (MET, IDG, and EOR 7 fl) Monday, May 8, 9 p.m.
Next day support
Walk up support in the 7th floor lounge (by elevator)
Tuesday, May 9, 10am-1pm
Office 2016 upgrade – (JPC,HFP, CNP, LIB ) Wednesday, May 10, 9 p.m.
Next day support
Walk up support in the 7th floor lounge (by elevator)
Thursday, May 11, 10am-1pm
Office 2016 upgrade (ACT, FIN, LHP, SMG) Tuesday, May 16, 9 p.m.
Next day support
Walk up support Location TBD
 
Wednesday, May 17, 10am-1pm
Office 2016 upgrade (EXEC, COM, DEV, EA, EOR 5th floor) Wednesday, May 17, 9 p.m.
Next day support
Walk up support Location TBD
Thursday, May 18, 10am-1pm
Office 365 Outlook Online Preview station in IT Open Space
Weekly – Wednesdays & Thursdays
10 a.m.-12 p.m.
May 17 & 18
May 24 & 25
May 31 & June 1
June 7 & 8
Until end of email upgrade
Phase 2: Mailbox migration to Office 365 begins for the first group Starting May 22nd
Phase 2: Next day support
Walk up support on your department’s floor
Starting May 23rd 
Migration order by center
  1. HR
  2. CGP
  3. FOS
  4. IBP
  5. TPC
  6. PAG
  7. HPC
  8. IDG
  9. MET
  10. LIB
  11. HFP
  1. CNP
  2. JPC
  3. ACT
  4. FIN
  5. SMG
  6. LHP
  7. COM
  8. EA
  9. DEV
  10. EOR
  11. EXEC
Migration times will depend on the number and size of the mailboxes being migrated.
Centers will be notified closer to their actual migration date.
 
Upgrade completion: All user computers will be upgraded to Office 2016 and mailboxes will be  migrated to Office 365 ETA  - June 30, 2017
Archive Migration: Start support to users in migrating desktop email archives. Starting July 2017